Privacy Policy

Last Updated: February 23, 2018

Loopio Inc. (“Loopio,” “we,” “us,” or “our”) takes the privacy of personal information seriously, including personal information that we process on our customer’s behalf, and we have prepared this Privacy Policy to describe the manner in which we treat personal information.

Loopio provides a software platform (“Platform”) for companies to manage responses to requests for proposals (RFP) and security questionnaires (the “Services”). This Privacy Policy applies to personal information we process in the course of providing the Platform and Services on behalf of our customers, as well as to the personal information we collect, such as through our website, www.loopio.com (the “Website”).

COLLECTION AND USE OF PERSONAL INFORMATION 

Information we Process on behalf of our Clients: 

The Loopio Platform and Services are not intended to process personal information. However, in the course of providing the Platform and Services to our customers, we may obtain personal information about our customers’ clients, employees or other authorized users of the Services as set out below: 

We require our customers to ensure that they have obtained all authority to provide personal information to us in accordance with applicable privacy laws and to not provide us with any sensitive personal information. Except as set out herein, we do not collect or use personal information of our customers for any purpose other than to provide Services on behalf of our customers.  

Information we Collect and Use through our Website and other interactions: 

DISCLOSURE OF PERSONAL INFORMATION 

As a matter of practice, Loopio does not disclose, trade, rent, sell or otherwise transfer our customers’ personal information, except as set out in this policy.  

We may transfer or disclose personal information as follows:

Personal information may be maintained and processed by Loopio or its third party service providers in the United States and Canada. For more information about the way in which our service providers treat personal information, contact us as set out in the “Contact Us” section below.

INFORMATION ABOUT OUR WEBSITE

Visiting our Website:  We collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity, and to monitor and improve our Website. 

Cookies:  Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with a user’s preferences.  You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features. We may also use a third party to help us gather and analyze information about the areas that users visit on the Website to evaluate and improve the customer experience and the convenience of the Website.

Third Party Links:  Our Website may contain links to other websites that Loopio does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

Social Media: We may offer you the opportunity to engage with Loopio content on or through third-party social networking websites, plug-ins and applications. When you engage with us or our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender). We may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other information you may request.

INTEREST-BASED ADVERTISING

We may use third parties such as ad networks and other advertising companies to serve advertisements on our Website and on other websites (including social media sites). These companies may use cookies, tracer tags or web beacons to report certain information about your visits to our Website and other websites and apps (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our Website (including on social media sites). This information may also be used to evaluate our online advertising campaigns or to tailor marketing messages to you.

To learn more and to opt-out of having your information used for online behavioural advertising purposes by participating companies, please visit the Digital Advertising Alliance of Canada (DAAC) at http://youradchoices.ca/choices. 

Please note that if you opt-out, you may still receive online advertising from us but it will not be tailored to your interests based on online behavioural information about you. To successfully opt out, you must have cookies enabled in your web browser (see your browser’s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use.   Once you opt out, if you delete your browser’s saved cookies, you will need to opt-out again. 

SECURITY OF PERSONAL INFORMATION

We understand that data security is a critical issue for our customers and we are committed to safeguarding the personal information in our custody and under our control. We have implemented reasonable administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.  Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose personal information for their own marketing or other purposes. 

RETENTION OF PERSONAL INFORMATION

We have personal information retention processes designed to retain personal information for no longer than necessary for the purposes of providing Services to our customers or, with respect to the Website, for the purposes set out in this Privacy Policy or to otherwise meet legal requirements.

ACCESS TO PERSONAL INFORMATION

If we receive a request from an individual to access or update personal information we have collected on behalf of a particular customer in the course of providing the Services, we will direct that individual to the relevant customer. We will assist our customers wherever possible in responding to individual access requests. 

If you submit personal information via our Website or otherwise provide us with your personal information, you may request access, updating or correction of your personal information (subject to limited exceptions prescribed by law) by submitting a written request to our Privacy Officer (see “Contact Us” below).   We may request certain personal information for the purposes of verifying your identity.

CHANGES 

This Privacy Policy may be updated periodically to reflect changes to our personal information practices.  The revised Privacy Policy will be posted on the Website. We strongly encourage you to please refer to this Privacy Policy often for the latest information about our personal information practices. 

CONTACT US

Please contact us at privacy@loopio.com if you have any questions or comments about this Privacy Policy or our personal information practices.