So, What is Loopio?

Loopio is a Toronto-based software company that makes responding to Requests for Proposals (RFPs) a lot easier! We help companies across different industries collaborate more intelligently on a platform that embodies simplicity and an exceptional user experience.

We’re growing again! Check out the opportunities below:

Account Executive

Snapshot

Employment Term: Full-time
Experience: 1-2 Years
Location: Toronto, ON

Loopio is growing its sales team! We’re looking for hard-working, competitive and self-motivated individuals who are passionate about sales and who want to grow their career in our fast-paced organization.

We want an Account Executive who is driven to succeed and understands that being successful is about proving value.

You are curious, you know how to listen, and you understand what prospects are really saying. You work with prospects to help solve their challenges and help them identify the challenges they may not know that they have.

This is a unique opportunity to be part of a small but quickly growing organization and a tight group of passionate sales people. As an early member of the team, you will have a direct impact on the growth of the sales organization, and more importantly play a key role in the success of Loopio!

Details:

  • Play a key role in growing Loopio through driving new and exciting sales opportunities!
  • Become a Loopio product expert and respond to RFPs in our own software
  • Run online demos of the Loopio platform for prospective clients
  • Get prospective clients excited about Loopio by showing them the platform in action and navigating them through the buying process
  • Develop and negotiate sales proposals with prospective clients
  • Manage relationships with prospects until the account is won and transitioned to our Customer Success team
  • Diligently follow up on current opportunities and revive inactive opportunities through varying forms of communication
  • Work closely with our Product Team to help evolve the Loopio Platform based on market and customer developments

Skills & Requirements

  • University degree or equivalent
  • 1-2 years of sales experience, preferably in software
  • Proven track record of managing the sales cycle from start to finish
  • Self-aware individual who is eager to contribute feedback and ideas
  • Very process driven (we may be small but we run a tight ship!)
  • Excited to get on the phone and speak with prospective clients and customers
  • Thrive in a fast-paced startup environment full of highly motivated and excited team members
  • Possess the ability and interest to try new things and not afraid to take on a challenge independently

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Customer Success Associate

Snapshot

Employment Term: Full-time
Experience: 1-3 Years
Location: Toronto, ON

Details

  • Build meaningful relationships with Loopio customers through engaging emails, phone calls, and in-person meetings
  • Coach new customers through their 90-day on-boarding process
  • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
  • Research and implement new tools to help automate and scale Customer Success processes
  • Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
  • Work with the Support Team to provide world class product support for Loopio users
  • Execute Loopio training sessions and webinars through online demonstrations
  • Measure, modify, and maintain Loopio’s Customer Health Scoring framework
  • Work with the Development and Support Teams to write content for Loopio’s Help Center
  • Share Customer Success stories through case studies, blog posts, and internal communication

Skills & Requirements

  • Impeccable written and oral communication skills; you’ll be talking to our customers, after all!
  • Masterful relationship building skills; people find it really hard to not like you
  • Extremely analytical; you have dreams about Excel pivot tables
  • At least one year of experience in Customer Success, account management, or customer service
  • Experience in SaaS is a huge plus!

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Customer Success Manager

Snapshot

Employment Term: Full-time
Experience: 2-6 Years
Location: Toronto, ON

Details

  • Build meaningful relationships with Loopio customers through engaging emails, phone calls, and in-person meetings
  • Coach new customers through their 90-day onboarding process
  • Develop creative strategies to increase customer engagement, drive growth, reduce churn, and produce Loopio advocates
  • Research and implement new tools to help automate and scale Customer Success processes
  • Build engaging “success plays”, email templates, and meeting frameworks to help streamline Customer Success activities
  • Work with the Support Team to provide world class product support for Loopio users
  • Execute Loopio training sessions and webinars through online demonstrations
  • Measure and action on engagement data through our Customer Health Score framework
  • Work with the Development and Support Teams to write content for Loopio’s Help Center
  • Share Customer Success stories through case studies, blog posts, and internal communication

Skills & Requirements

  • Impeccable written and oral communication skills; you’re talking to our customers, after all!
  • Masterful relationship building skills; people find it really hard to not like you
  • Extremely analytical; you have dreams about Excel pivot tables
  • At least 2 years of Account Management or Customer Success experience
  • Experience in a SaaS company is a plus
  • Experience writing sales proposals or responding to RFPs is a huge plus

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Full-Stack Software Developer

Snapshot

Employment Term: Full-time
Experience: 2-6 Years
Location: Toronto, ON

Details

  • Rapidly build end-to-end features from scratch for Loopio’s web Platform
  • Squash bugs as they come up because you can’t stand crappy software
  • Talk to end users directly because you care about what they think
  • Constantly bring your product ideas to the table because we’ll listen

Skills & Requirements

  • 2 – 6 years of professional software development experience (co-op included)
  • A strong understanding of how web applications work
  • Can move seamlessly between front-end, back-end, middle-end… any “end” really
  • You’re the type of developer that always has a “secret branch”
  • Love creating processes and tools that help developers focus on quality
  • A “get it done” attitude; but you understand the difference between smart shortcuts, and shortcuts that keep phones buzzing all night
  • A university degree in Computer Science, Software Engineering, or equivalent
  • Experience in PHP, MySQL, Elasticsearch, and JavaScript frameworks are a plus
  • Experience with AWS is a plus. Experience with scaling AWS is a ++

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Marketing Web Developer

Snapshot

Employment Term: Full-time
Experience: 1-2 Years
Location: Toronto, ON

Details:

  • Collaborate with the marketing team to develop and maintain Loopio’s corporate website and other digital assets including landing pages, and HTML email templates
  • Take care of the technical details behind the scenes, so our website is always performing like a well-oiled machine
  • Stay on top of new trends and best practices in web development and design
  • Design and update basic website elements including icons and page layouts
  • Have a keen eye for design and maintain a pixel-perfect level of detail when implementing design decisions across Loopio’s corporate website
  • Research and implement new tools to test, track, and improve website performance
  • Have a soft spot for the end-user and always advocate for the best user-experience
  • Work with the marketing team and use a data-driven approach to make design decisions using tools such as Google Analytics

Skills/Requirements:

  • Solid understanding and working knowledge of front-end web development technologies including HTML, CSS, JavaScript
  • A strong understanding of website performance
  • Experienced in responsive and/or adaptive web design and development
  • Detail oriented with strong verbal and written communications skills
  • 1-2 years of previous experience developing and maintaining websites
  • Experience with customizing a CMS e.g WordPress, Drupal an asset
  • Previous web design experience using tools such as Adobe’s Creative Suite (Photoshop and Illustrator) a huge plus!

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Operations Coordinator

Snapshot

Employment Term: Full-time
Experience: 0-2 Years
Location: Toronto, ON

Loopio is looking for an amazing Operations Coordinator to help accelerate our growth, and create one of the best workplaces in Toronto. This role is the epitome of “startup life” as you’ll wear many hats while being involved in Operations and Office Management. If you’re looking to kickstart your career, this is your chance.

Details:

  • Be the backbone of Loopio; we will not be able to function without you!
  • Manage day-to-day logistics of Loopio’s office
  • Help organize travel scheduling, event planning, company retreats, and more!
  • Source and evaluate new vendors and suppliers
  • Take on reception duties — sign for packages and welcome our visitors
  • Own weekly food ordering — we keep healthy snacks stocked in the office to keep our Loopers happy and energized
  • Assist with onboarding new Loopers to make them feel at home
  • Get creative and lead projects to continuously improve Loopio’s work environment
  • Work closely with Operations Team to maintain a great work environment for our team

Skills/Requirements:

  • University degree or equivalent
  • 0 – 2 years professional experience
  • Ability to multi-task and handle fast-paced projects; professional juggling, anyone?
  • Extremely organized; you probably colour-code your sock drawer
  • Ability to handle sensitive and confidential information; your friends probably trust you with all of their secrets
  • Upbeat, friendly, and driven personality
  • Impeccable oral and written communication skills

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

Sales Development Representative

Snapshot

Employment Term: Full-time
Experience: 0-1 Years
Location: Toronto, ON

Loopio is growing its sales team! We’re looking for hard-working, competitive and self-motivated individuals who are passionate about sales and want to grow their career in our fast-paced organization.

We want a Sales Development Representative who will take the extra step to help identify opportunities where others would give up.

You are creative, and come up with unique ideas to get in front of key people. You know how to get key people excited about the Loopio Platform!

This is a unique opportunity to be part of a small, but quickly growing organization. As an early Loopio team member, you will have a direct impact on the evolution of the Loopio sales team, and more importantly play a key role in the success of Loopio.

Details:

  • Play a pivotal role in setting up our Sales & Marketing team for success!
  • Engage with prospects through emails and phone calls to learn about their needs and get them excited about the Loopio Platform
  • Prospect new potential customers by conducting tailored outbound campaigns
  • Qualify sales leads by conducting high level conversations with executives
  • Convert qualified leads into opportunities for Account Executives to demo Loopio
  • Analyze sales and marketing metrics to optimize internal sales processes
  • Work closely with the Sales & Marketing team to establish ways to improve our sales strategy

Skills/Requirements:

  • University degree or equivalent
  • 0-1 years experience in customer service/sales environment
  • Strong desire to learn and succeed in software sales
  • Ability to write crisp and compelling emails
  • Professional and friendly phone etiquette
  • Self-aware individual who is eager to contribute feedback and ideas
  • Very process driven (we may be small but we run a tight ship!)
  • Thrive in fast-paced startup environment Naturally curious; you love learning and improving yourself
  • Salesforce (CRM) experience a plus!  

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

User Experience Developer

Snapshot

Employment Term: Full-time
Experience: 0-4 Years
Location: Toronto, ON

Loopio is adding our first User Experience expert to the team! We’re looking for a hard-working, thoughtful, and self-motivated person who’s super passionate about Design and User Experience. You are curious, can empathize with users, and know how to apply your design expertise in a cohesive way across an entire SaaS platform.

We have a unique product development process at Loopio that involves – and values – the opinions of all Loopers. As the first UX expert, you’ll provide guidance and overall direction of User Experience, and play a key role in our success!

Details:

  • Drive the design and user experience across the entire Loopio Platform
  • Understand the importance of simplicity, familiarity, and consistency
  • Leverage customer and industry research, feel the pain of our customers, and scope intuitive solutions
  • Work directly with customers to get their ideas and feedback
  • Stay on top of new trends and best practices in web development, design, and research methods — You will also share these with the team!
  • Use your “eagle eyes” for design to maintain a pixel-perfect level of detail in Loopio Platform interfaces
  • Provide guidance across multiple small projects at a time, but also “zoom out” and design core components that will be used across the entire Platform
  • Implement core UI components in HTML, CSS, and Javascript

Skills/Requirements:

  • Top-notch problem solving skills and can think through entire user interactions/workflows.
  • An understanding and working knowledge of front-end web development technologies including HTML, CSS, and JavaScript
  • An understanding and working knowledge in responsive and/or adaptive web design and development
  • Some design experience using wireframing tools (InVision, Balsamiq, etc.) — but love sketching user interactions on paper, too!
  • Detail oriented with strong verbal and written communications skills. You are able to get developers and the rest of the company on board with your ideas and decisions. You’ll also be interacting a lot with our customers
  • Ability to self-manage multiple projects and work independently when necessary
  • Experience with the Bootstrap framework is a +
  • Ability to design reusable HTML and Javascript components is a +
  • Ability to design ReactJS components is a huge ++!

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.

User Support Specialist

Snapshot

Employment Term: Full-time
Experience: 0-2 Years
Location: Toronto, ON

Details:

  • Support users of the Loopio Platform from all over the world by responding to email and phone inquiries
  • Constantly explore, debug, and “play around” with the Loopio Platform; you will be the in-house product expert!
  • Build and maintain FAQs, videos, and articles for Loopio’s Help Center
  • Work with Loopio’s software development team to help prioritize product roadmap based on user feedback
  • Work closely with Customer Success team to help drive customer adoption of the Loopio Platform
  • Track user support metrics through Loopio’s ticketing system, and present to entire company at weekly metrics meeting
  • Participate in testing of the Loopio Platform to ensure high quality software releases

Skills/Requirements:

  • Impeccable written and oral communication skills — you’ll be talking to our customers, after all!
  • Extremely passionate about helping people — you’re the first person your friends call when they’re in a jam
  • Strong technical prowess — you love the dirty details about how things work
  • Customer Service experience is a plus
  • Experience in a SaaS company is a huge plus

Perks:

  • You'll have a manager who coaches you through goal setting, frequent 1-on-1s, and real-time feedback
  • You’ll have tons of autonomy and responsibility; we have a results-driven environment
  • You’ll work in the heart of Toronto’s famous and trendy Queen West neighbourhood
  • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (we even have a Loopio Book Club)
  • You’ll have a piece of the pie; every Loopio employee participates in our stock option plan!
  • You’ll participate in a health and benefits plan that kicks in on day one!
  • The career growth opportunities are endless at a successful, early stage company

Disclaimer

We are a high growth company. Every day is going to be different, and it’s not going to be easy. Some days, you’ll feel as low as Dr. Dre’s Impala. Others, you’ll feel as high as Snoop Dogg. Startup life requires the right balance between intelligence and perseverance, but mostly perseverance.

Please don’t apply if you’re looking for a cozy 9-5 gig to fund your social life. However, if you’re hungry to learn, want to build something you’re proud of, and are ready to challenge yourself, give us a shout.