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How Enterprise Infosec Teams Can Avoid Security Questionnaire Bottlenecks

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If you’re an information security professional, there’s probably one request you dread getting: “Hey can you help me with this Security Questionnaire?”

In the wake of GDPR and big data breaches, buyers are demanding more security information during the sales cycle—usually in the form of Security Questionnaires. And, as a result, your security team is likely getting more and more requests to answer these lengthy documents.

However, Security Questionnaires create challenges for time-strapped security teams because:   

The problem gets even worse for enterprise-sized organizations, where product lines can be varied and complex, and sales teams are often dispersed across countries or regions (all of which may have different security standards, languages, etc.).

The key to improving this process lies in streamlining how you curate, maintain, and deploy your security information. And one of the best ways to do that is by adopting response management software

These tools allow you to build and control a library of approved Security Questionnaire responses that sales can access. Plus, they help you better manage answering questionnaires by giving your team a collaborative workspace to track progress, request approvals, and more. 

In this blog, we’ll cover what to consider when assessing a Security Questionnaire response tool, the top features to look for, and implementation advice.  

Should You Adopt Security Questionnaire Software?

If your enterprise organization is facing a number of the following challenges or factors listed below, adopting a Security Questionnaire solution is likely a smart choice: 

Top Considerations For Selecting a Security Questionnaire Response Tool 

Right now, you may be storing security content on a collaborative content management system like Sharepoint, Google Drive, or another enterprise wiki-style platform or proprietary database. You might even be managing the Security Questionnaire response process in Excel documents, or tracking them with a ticketing or project management tool. 

There are few problems with these approaches:

Response software, is designed to help streamline both how you manage your security content and the actual process of responding to Security Questionnaires (as well as similar sales documents that require security input, such as RFPs, Due Diligence Questionnaires, etc.). 

Here are the key features to look for under each of those umbrellas: 

Top Content Library Management Features

Top Project Management Features

GRC Software vs. a Response Management Solution 

If your enterprise is considering—or already using—a Governance, Risk, and Compliance (GRC) platform, you may wonder if that can be used to streamline the questionnaire response process. 

GRC software is designed to improve compliance and risk management. And some allow you to respond to security review requests. But GRC tools don’t often enable or improve the actual questionnaire response process. 

Here’s a quick comparison of the key differences:

Content Management

Automation 

Project Management & Collaboration 

A questionnaire response solution can better handle storing and deploying your security content  to answer questionnaires more effectively than GRC software. 

How to Implement Security Response Software Effectively 

If you have a ton of security content and little bandwidth available, you might feel like implementing response automation software will take more time and effort than it’s worth. But if you have the right tools and expertise, the implementation process can be fast and efficient.

A quick way to get started is by mining content from your most recent two to three Security Questionnaire responses—focusing on the products that receive the most questionnaires and the most common, repetitive questions you receive. This way, you’ll build a security content library that’s accurate and can work for your teams right away. 

If your team is too time-strapped to do that legwork, look for a vendor that offers migration services. Having a partner that can identify what content you need to migrate over to your library can significantly speed up the setup process. 

To ensure a smooth roll-out, here are some things to keep in mind:

Read our Enterprise Guide for Migrating Response Management for more tips on getting your enterprise up-and-running with a response platform in 30 days or less.

Request a demo to see how Loopio eases the pain of responding to Security Questionnaires.


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